- How to change or cancel an order?
- You can cancel / change an order by calling IOMA Customer Service within 2 hours of confirming the order.
- How do I get my invoice?
- You can access it via the shipping confirmation e-mail, or via My Account / My Orders
- How can I check the status of my order?
- You can access it via the shipping notification e-mail, or via My Account / My Orders
- What is the delivery cost of my order?
- A So Colissimo delivery within 48 hours of shipment is provided for any purchase equal to or above a value of 60€ inclusive of tax.
The So Colissimo delivery within 48 hours following shipment is billed starting from 9,80€ depending on the weight for any purchase below a value of 60€ inclusive of tax.
A UPS Saver delivery within 24 hours following shipment is billed starting from 14,50€ according to weight, whatever the amount of your order.
- Which means of payment are accepted?
- We accept credit cards: CB - Visa - Mastercard
We accept card-free payment solutions: Paypal
We accept payment by phone. Call +33 800 027 363 (free call from a landline) Monday to Friday from 9 a.m.to 6 p.m.
- Is online payment secure?
- To offer maximum flexibility, we offer several online payment options provided by our leading partners in the field of online payments, implementing proven technologies for your and our security.
Sogenactif, a service provided by our trusted partners Société Générale and Atos Worldline, a world leader in the field of online payment by implementing 3D-secure tools, allowing validation of your identity during the transaction.
A French payment solution in partnership with most French banks, allowing you to pay from your smartphone, tablet and computer without entering credit card data.
You can make your payments directly through your PayPal account on your smartphone, tablet and computer.
- What delivery methods and options are available?
- To give you maximum freedom, we offer several delivery modes and options:
- So Colissimo My Home: delivery to the address of your choice
- So Colissimo My Post Offcie*: delivery to a post office near the selected address
- UPS Saver*: express delivery to the address of your choice
*not available for all destinations
- What is the delivery time?
- The standard time is on average 48-72 hours for all orders.
- Can I have deliveries made abroad?
- We deliver exclusively in mainland France (including Corsica), the Principality of Monaco, United Kingdom and most of the European countries.
- How do I change my delivery address?
- You can access it via My Account> My Orders
Return & Refund
- Can I get a refund for a purchase?
- If you are not satisfied with your purchase, you may notify us of your decision to return your product(s) by e-mail or in the post within 14 calendar days from the date of receipt of your order.
We will fully refund the treatment(s) purchased that have been returned to us provided that the products have not been opened, the protective film and cellophane packaging have not been removed or damaged, and the products have not been used.
Please note, the personalized MA CREME Jour et Nuit treatments cannot be returned.
The IOMA quality department responsible for the inspection of the returned products goes on the state of the product after the return package has been unpacked. We therefore recommend you use robust packaging to avoid any damage to the product during transport; ideally use the original packaging. The invoice corresponding to this purchase should be returned in the package.
To allow you to try the product before opening the package, for some products we provide you with an additional free sample. This offer is valid only for the first purchase of the same product.
- How do I return an item?
- Download the return form at the bottom of the page, print it and send it completed by email or in the post to IOMA Customer Service within 14 days of receipt of your order.
IOMA customer service will get in touch with you as soon as possible. It will tell you what to do and will assist in preparing the return of products.
- Is it possible to exchange a product?
- IOMA PARIS products cannot be exchanged.
- The package I received does not match my order.
- We suggest you immediately inform the IOMA Customer Service Department so that they can take the necessary steps to deal with you.
- What are the repayment terms?
- We will refund by bank transfer to the account used when ordering, the price of the returned products, if already paid, within 14 (fourteen) days from the date IOMA received the returned products. Any return postage will be paid by INTUISKIN only if the product reimbursement is granted. Otherwise, any return postage will be at your expense.
We do not accept returns, and will not issue a refund on products ordered from other e-commerce sites or in perfumeries.