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帮助有问题吗?

我的订单

如何更改或取消订单?
您可以在确认订单后2h内致电IOMA客户服务中心取消/更改订单。

我如何获得发货单?
在扫描运输确认后您会收到电子邮件或通过访问我的帐户/我的订单而获得发货单。

如何查看订单状态?
运输通知会发送至您的电子邮件或通过访问我的帐户/我的订单查询您的订单状态。

付款

接受哪种付款方式?
我们接受法国信用卡:商业银行–信用卡–万事达卡
我们接受无卡支付解决方案:Paypal
我们接受电话付款。周一至周五上午9点至下午6点拨打电话+33 800 027 363(免费电话)

在线支付安全吗?
为了提供最大的灵活性,我们支持由在线支付领域的领先合作伙伴提供的多种在线支付选项,为您和我们的安全,采取过硬的技术。

由我们值得信赖的合作伙伴法国兴业银行和源讯科技(中国)有限公司提供的服务,Sogenactif(法国兴业银行)是在线支付领域的全球领导者,通过实施3D安全工具,能够在交易过程中验证您的身份。

与大多数法国银行合作的法国支付解决方案,使您使用智能手机、平板电脑和计算机支付时,无需输入信用卡数据。

您可通过智能手机、平板电脑和计算机上的PayPal帐户直接付款。

退还和退款

购买后,我可以申请退货退款吗?
如果您对购买的产品不满意,您可以在收到订单之日起14个天内通过电子邮件或邮寄通知我们您退货的决定。
对于已经退回给我们且未开封、未使用、保护膜和玻璃纸包装未移除或损坏的产品,我们会全额退款。
请注意,个性定制的MA CREME日用和夜用护理不予退货。

打开您退货包装后,负责检查退回产品的IOMA质量部门会对产品状态进行检查。因此,我们建议您使用坚固的包装,以避免在运输过程中对产品造成任何损坏;理想情况下请使用原始包装。请将相应发票放在包裹内一并退回。

为了让您在打开包装之前试用产品,对于某些产品,我们为您提供额外的免费样品。此优惠仅适用于首次购买同一产品。

我该如何退货?
下载页面底部的退货表格,在收到订单14天内通过电子邮件或邮寄方式,打印并发送至IOMA客户服务中心。
IOMA客户服务中心将尽快与您联系。IOMA客户服务中心会告诉您该做什么,并将协助准备产品的退货。

可以换货吗?
IOMA PARIS产品无法更换。

我收到的包裹与我的订单不符。
我们建议您立即通知IOMA客户服务中心,其将采取必要的措施来解决您的问题。

还款条款是什么?
如果支付成功,在IOMA收到退回产品之日起的14(十四)天内,我们将通过银行转帐退款至订购时使用的帐户,退回退货产品的款项。只有当产品偿付批准时,INTUISKIN公司才会支付退货邮资。否则,任何退货邮费均将由您承担。
我们不接受退货,也不会对从其他电子商务网站或香水商店订购的产品退款。
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